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Hyatt Regency Aruba Resort, Spa and Casino

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.The Colleague Experience Manager reports to the Director of Human Resources and is responsible for enhancing the colleague culture. This person partners with the resort leadership teams to align our culture and talent with Hyatt’s purpose of Caring for others so they can be their best. Their primary focus involves supporting and coaching managers to create high performance teams, deliver outstanding colleague experience and drive leadership training & development. This position is involved in all aspects of Human Resources function, s.a. colleague relations, coaching & counseling, performance & compensation management, Talent acquisition and Colleague Wellness Programs. This highly visible role also assists in short and long term planning of the HR function and is heavily involved in executing HR initiatives. This person must have the ability to run the human resource office in the Director's absence.Some of the duties include, but are not limited to the following:Protect and enhance Hyatt’s strong culture, communicate and live Hyatt’s purpose and values to improve colleague and guest experience metrics.
Provides Coaching & Counseling and is an advisor to leaders and colleagues when concerns arise, as well as identify opportunities to improve and avoid future concerns.
Partners with Department Heads as a point of contact for colleague experience survey results and action-plans.
Partner and mentor hotel leaders to implement a sustainable plan to deliver improved engagement results year over year in each department.
Champion and acts as a resource for the Learning Management systems and training programs.
Works closely with operations team to identify development needs for them and for their colleagues. Create a strategic plan for the year to support their needs.
Works with department leaders to ensure all new colleagues receive an inspirational welcome, representative of our purpose and brand.
Coordinate on site learning opportunities in support of colleagues and leaders.Creating a culture of giving/receiving feedback by coordinating colleague feedback meetings, check-in meeting and empathy interviews to learn how we can support our colleagues so they can be their best.
Coach and develop leaders to align their behaviors with our purpose.
Conduct regular feedback trainings to prepare leaders for critical conversations, to improve personal performance and achieve goals.
Reviews check-in conversations to ensure consistency with development initiatives and performance.
Ensure all managers have development plans and reviews progress every six months.
Identified as our Lead Well-being Champion (LWC) who will drive wellbeing programs and actions in the hotel.
Leads the events committee and coordinates colleague functions and events.
Supervises colleague touch-points to ensure they are up to our Regency Brand Standards.
Develops stories of our employee experience and unique working environment.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications
A true desire to satisfy the needs of others in a fast paced environment.
Strong, dynamic leader; able to influence other managers and ensure accountability.
Strong conflict management skills.
Strong attention to detail.
Refined verbal and written communication skills including public speaking required.
Strong organizational and time management skills required.


To apply, visit https://careers.hyatt.com/en-US/careers/apply?job=PAL000537&section=10780&login=true

COLLEAGUE EXPERIENCE MANAGER- (HR MANAGER)

Required

Hyatt Regency Aruba Resort, Spa and Casino